Shipping & Returns

Shipping

🚚 SHIPPING INFORMATION

Where we ship:
Australia-wide only (for now).

Shipping cost:
• $10 flat-rate standard shipping Australia-wide
• Free standard shipping on orders of $120 or more
• Express shipping $20

Dispatch time frame:
• Orders sent within 3 business days
• During sales or peak periods, please allow 7–10 business days

Carrier:
• All orders are shipped via Australia Post (tracked)
• Tracking link is emailed once your order has been dispatched

Pre-Orders:
If your order contains a pre-order item, your full order will be shipped together once all items are ready. If you’d like in-stock items sooner, please order separately.

Last updated: 12th September 2026

🔁 RETURNS

We get it - sometimes things don’t work out. Here’s exactly how returns work, so there are no surprises.

🔁 Change of mind or wrong size

✔ Return within 30 days of delivery
✔ Items must be unworn, unwashed and in their original condition with tags and packaging attached
✔ You’re responsible for return postage, and a $4.95 restocking fee applies
✔ Prefer our prepaid return label? It’s $10
✔ The restocking fee, and the label cost if you use our label, are deducted from your refund. We never invoice them separately
✔ Original shipping costs are non-refundable

How to return

  1. Email hello@mwcac.com.au with your order number and reason for return
  2. We’ll reply with the return address, or your prepaid label if you’d like one
  3. Once your item arrives and has been checked, we’ll refund your original payment method, less the $4.95 restocking fee (and the $10 label cost if you used our label)

👗 Need a different size?

Exchanges are treated as a new purchase. Stock moves fast, so we recommend ordering the size you need now to secure it, then returning the original under this policy.

❌ Not eligible for change-of-mind returns

✘ Final-sale and clearance items

Faulty, damaged or incorrect item

If your item is faulty, damaged, incorrectly supplied or otherwise fails to meet the consumer guarantees:

  1. Email hello@mwcac.com.au with your order number and a photo or brief description
  2. There’s no restocking fee, and we’ll send a prepaid return label where one is needed
  3. We’ll provide an appropriate remedy, such as a replacement or refund

📌 Important details

  • Refunds are processed to your original payment method once the item is received and checked
  • Nothing in this policy limits your rights under the Australian Consumer Law

⏱️ DELIVERY TIMES

All orders are shipped via Australia Post with full tracking.

Dispatch time frame:
• Orders are packed and sent within 3 business days
• During sales or peak periods, dispatch may take 7–10 business days

Delivery timeframe:
Once your order has been dispatched, Australia Post will provide the most accurate delivery estimate via your tracking link.

Delivery time will depend on your location and local postal network.

📩 You’ll receive a Shipping Confirmation email with your tracking link once your order has left our warehouse.

📦 Orders ship from Victoria, Australia

🌏 INTERNATIONAL SHIPPING

We currently ship within Australia only.

If you're located outside Australia and would love to order, we’re happy to help - we can manually quote international shipping on a case-by-case basis.

How to request an international order:

  1. Email hello@mwcac.com.au
  2. Include your shipping country, suburb/postcode and the items you’d like to order
  3. We’ll reply with a shipping quote + payment link if you wish to proceed

📦 International orders are sent via tracked courier
💳 Payment is processed in AUD
⚠️ All customs, duties or import fees are the responsibility of the customer

🕒 PRE-ORDER INFORMATION

Pre-order items are not yet in stock and will be shipped once production is complete and your order is ready to dispatch.

When you purchase a pre-order item, you are reserving it in advance - this guarantees your size and avoids missing out when the new stock arrives.

✅ How Pre-Orders Work

  1. Add the pre-order item to cart and checkout as normal
  2. Your order is secured + paid upfront
  3. We’ll keep you updated via email as your order progresses
  4. Once stock arrives, we pack and ship your order immediately

📦 Mixed Orders (In-Stock + Pre-Order)

If your cart includes both in-stock and pre-order items, your full order will ship together once all items are ready.

Need your in-stock items sooner? Just place two separate orders.

🗓 Estimated Dispatch Dates

Estimated dates are shown on each product page .

These are estimates only - delays can sometimes occur due to shipping, customs, or manufacturing timelines outside our control.

🔁 Pre-Order Cancellations & Changes

Pre-orders can be cancelled for a refund up until the item has arrived in our warehouse.

Once stock is in transit or delivered, our standard returns policy applies.

As part of standard garment production, minor variations may occur in print placement, colour depth and sizing (±1–2cms). These are not considered faults and are common across all premium sublimated apparel.

We follow industry-accepted tolerances to ensure every piece meets quality, durability and comfort expectations - no two shirts or dresses will ever be exactly identical, and that’s part of what makes each unique.